Total Cleaning Solutions EC

Privacy Policy

Effective Date: July 7, 2025

At Total Cleaning Solutions EC, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request a quote, schedule services, or otherwise interact with our business.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect
We may collect personal information that you voluntarily provide, including:

• Full name
• Email address
• Phone number
• Service address
• Billing information (processed through secure third-party providers)
• Information submitted through contact forms, quote requests, surveys, or customer support inquiries
• Any other information you choose to provide

2. Information Collected Automatically
When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type and version
• Device information
• Operating system
• Pages visited
• Date and time of visits
• Referring website addresses
• Website usage and interaction data
This information helps us improve our website, services, and customer experience.

3. Cookies and Tracking Technologies
Our website may use cookies, analytics tools, and similar technologies to:

• Improve website functionality
• Remember user preferences
• Analyze website traffic
• Measure marketing effectiveness
• Enhance user experience
You may choose to disable cookies through your browser settings; however, some features of the website may not function properly.

4. How We Use Your Information
We may use your information to:

• Respond to inquiries and provide estimates or quotes
• Schedule, confirm, and manage cleaning services
• Process payments
• Communicate regarding appointments, updates, and customer support
• Send newsletters, promotions, cleaning tips, and marketing communications (when permitted by law or with your consent)
• Improve our website, services, and customer experience
• Comply with legal obligations

5. Sharing of Information
We do not sell, rent, or trade your personal information.
We may share information with trusted third-party service providers who assist us in operating our business, including:

• Website hosting providers
• Payment processors
• Email marketing services
• Customer relationship management systems
• Scheduling and communication platforms
These third parties are authorized to use your information only as necessary to provide services on our behalf.

6. Legal Requirements
We may disclose your information if required by law, regulation, legal process, court order, or governmental request, or when we believe disclosure is necessary to:

• Protect our rights and property
• Prevent fraud or unlawful activity
• Protect the safety of our customers, employees, or the public
7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information.

While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

8. Data Retention
We retain personal information only for as long as necessary to:

• Provide requested services
• Maintain business records
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

When information is no longer needed, we will securely delete or anonymize it where appropriate.

9. Your Privacy Rights
Depending on applicable laws, you may have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Request information regarding how your data is used To exercise any of these rights, please contact us using the information provided below.

10. Email Communications
You may receive emails regarding appointments, invoices, promotions, service updates, or company news.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

11. Children's Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If we become aware that information from a child under 13 has been collected, we will take appropriate steps to remove it.

12. Third-Party Websites
Our website may contain links to third-party websites, including social media platforms. We are not responsible for the privacy practices, content, or policies of these external websites. We encourage users to review the privacy policies of any third-party sites they visit.

13. State Privacy Rights
Residents of certain U.S. states may have additional privacy rights under applicable state laws. We will honor all rights required by applicable law.

14. Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

15. Contact Us
If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:
Total Cleaning Solutions EC
Email: info@totalcleaningsolutionsec.com
Phone: 513-804-8057
Location: Dayton, Ohio, United States
Website: totalcleaningsolutionsec.com